Accessibility

Low-floor tram and passengers

Public transport in Victoria is being made more accessible to support the needs and aspirations of people with disabilities.

This is in accordance with the provisions of the Commonwealth Government’s Disability Discrimination Act (1992) and the Disability Standards for Accessible Public Transport (2002), and actions included in the Accessible Public Transport Action Plan, a strategy for delivering accessible bus, train, tram and commercial passenger vehicle services throughout Victoria.

Customers with accessibility difficulties may be eligible to apply for Free Travel Passes.

If you have hearing difficulties, you can use the National Relay Service to contact us. Once you contact the National Relay Service, ask to call 1800 800 007. A TTY facility is also available by calling 03 9619 2727.

Affordability and availability are important elements of the public transport system. Victorians who are unable to afford a ticket or access transport services might be prevented from accessing employment, educational and social opportunities. A number of concessions are available to assist Senior Victorians, students, people on low incomes and people with special needs.

Use the links below for information about accessible transport in Melbourne and Victoria: