Wheelchair access and mobility requirements

Find out more about using a mobility aid on trains, trams and buses.

General information

Using a wheelchair, scooter or other mobility aid

If you use a mobility aid such as a wheelchair or scooter, check that your mobility aid can fit on public transport. Find more information at Mobility aid specifications.

You can choose accessible services and stops when planning your trip using our Journey Planner, or call 1800 800 007.

Information and mobile apps

Our website and mobile apps include real time information for trains, trams and buses.

You can get information about disruptions on train, tram and bus networks on the PTV app. The MetroNotify app also provides information about metropolitan train disruptions.

When you’re on board a train, tram or bus, the PTV app can notify you as you reach your stop. The Stop Here and tramTRACKER® apps can also notify you as you reach your train station or tram stop.

Try Before You Ride

The Try Before You Ride program can help you feel more confident when using public transport.

You can ask questions about travelling on public transport, and practise getting on and off an accessible train, tram, bus, coach and taxi. Find more information at Try Before You Ride.

Fares and tickets

You may be eligible for a concession fare or free travel pass. Find more information at Concession and free travel.

Travelling with assistance

If you need the help of a friend or carer to travel, you may be eligible for a Companion Card. Find more information on the Companion Card website.

If you need an assistance animal to travel, you may be eligible for an Assistance Animal Pass.

Guide dogs, Seeing Eye dogs and Hearing dogs travel free and don't need an Assistance Animal Pass. Find more information at Assistance Animal Pass.

Metropolitan trains

All metropolitan trains are wheelchair accessible and have allocated spaces for passengers using mobility aids. To know where to get on the train, look for the wheelchair symbol marked on train platforms. At the first door of the first carriage, the driver can provide a ramp to help you get on and off the train.

All metropolitan stations are accessible via ramps or lifts, except for Heyington Station. Some ramps on the network are steeper than others - you may need the help of a friend or carer to access them.

Find more information about travelling on metropolitan trains with a mobility aid on the Metro Trains website.

To find out if a station has facilities, such as lifts or accessible toilets, search for the station name. You can also find station information by clicking on the station name on a timetable or Journey planner page.

Find information about travelling with a companion on the Companion Card website.

Trams

Trams on routes 11, 19, 96 and 109 are usually low floor, but sometimes high-floor trams are used in special cases. Some trams on routes 5, 6, 16, 48, 58, 72 and 86 are low floor.

To find out if the next tram at your stop will be a low-floor tram, look for the wheelchair symbol on tramTRACKER®.

Low-floor trams have allocated spaces for passengers using wheelchairs or mobility aids. The area is marked with a wheelchair symbol on the floor. Doors nearest to the allocated space are marked with a wheelchair symbol on the outside of the tram.

High-floor trams have steps. They are unsuitable for some mobility aids, including wheelchairs, scooters and motorised vehicles.

Find more information about travelling on the tram network using a mobility aid on the Yarra Trams website.

To find out if a stop has ramp access, search for the stop name. You can also find stop information by clicking on the stop name in a timetable or journey planner page.

Buses

Most local buses in Victoria are low floor. Some buses can be lowered by the driver so they are closer to the kerb. If needed, the bus driver will also use a ramp to help passengers board the bus.

Low-floor buses have allocated spaces for passengers using wheelchairs or mobility aids. This area is marked on the floor with a wheelchair symbol.

To find out if the buses at your stop are accessible, call 1800 800 007, or contact your local bus operator.

Find more information about travelling on accessible buses run by Transdev Melbourne, including routes 901, 902 and 903, on the Transdev Melbourne website.

Regional (V/Line) trains and coaches

All V/Line stations are accessible for customers with mobility aids.

Passengers using a mobility aid can access most V/Line trains and coaches. The train conductor or coach driver can help you board. Most V/Line coaches have an allocated space for mobility aids.

Find more information about travelling on the regional train and coach network using a mobility aid on the V/Line website.

To find out if a station has facilities such as a lift or accessible toilet, search for the station name. You can also find station information by clicking on the station name on a timetable or journey planner page.