Support
If you need additional support in using the PTV app, our 'How to' guides will step you through some popular features of the app:
Mobile app
We’re enhancing security of myki accounts by introducing multi-factor authentication.
Make travel easier. Powerful and easy to use, the PTV app has all your transport needs covered. Top up your myki on the fly, view live information, safeguard your myki balances and more.
Mobile app
We’re enhancing security of myki accounts by introducing multi-factor authentication.
Make travel easier. Powerful and easy to use, the PTV app has all your transport needs covered. Top up your myki on the fly, view live information, safeguard your myki balances and more.
Welcome aboard the Public Transport Victoria (PTV) app– Victoria's public transportation app, where you can top up your myki, plan your journeys, get travel alerts and more.
We are constantly improving the PTV app to improve its usability and provide a better experience for the 4 million customers who use the app each year.
With a cleaner, clearer and more intuitive design, making it much easier for you to top up, manage and secure your mykis.
Plan your journeys easily with access to fare information, live tracking, transit information and travel alerts. Find out what else the PTV app can do for you below.
Top up your myki anywhere instantly
Whether you have an iPhone or an Android you can now top up your myki card with instant myki Money top up using Near-Field Communication (NFC). To use this feature download the latest version of the PTV app and make sure your phone is NFC enabled.
myki instant top up
Easily top up your myki card with instant myki Money top up using Near-Field Communication (NFC)
myki instant top up
Easily top up your myki card with instant myki Money top up using Near-Field Communication (NFC)
Multi-factor authentication
Multi-factor authentication (MFA) is a security measure that uses multiple forms of verification to confirm your identity. We’re introducing MFA to all myki accounts. This will increase security and further protect your account.
Multi-factor authentication
Multi-factor authentication (MFA) is a security measure that uses multiple forms of verification to confirm your identity. We’re introducing MFA to all myki accounts. This will increase security and further protect your account.
Live tracking
View the real time location of your metropolitan train or bus on a map. Locations are updated every 20 seconds so you will always be in the know.
Live tracking
View the real time location of your metropolitan train or bus on a map. Locations are updated every 20 seconds so you will always be in the know.
Fare estimation
See an estimation of how much you trip will cost you easily in the journey planner.
Fare estimation
See an estimation of how much you trip will cost you easily in the journey planner.
Know when to transit
Our journey planner help makes it easy for you to get to your destination with detailed transit information.
Know when to transit
Our journey planner help makes it easy for you to get to your destination with detailed transit information.
Get notified of disruptions
Know if there are any potential disruptions that may affect your journey time.
Get notified of disruptions
Know if there are any potential disruptions that may affect your journey time.
View all the stops on your journey
See all stations and stops on your journey as you travel to your destination
View all the stops on your journey
See all stations and stops on your journey as you travel to your destination
Favourite
Save your favourite stops, lines, journeys and addresses for fast access
Favourite
Save your favourite stops, lines, journeys and addresses for fast access
Notifications
Turn on push notifications to receive personalised disruption alerts, myki
reminders and more.
Notifications
Turn on push notifications to receive personalised disruption alerts, myki
reminders and more.
Download the PTV app
Multi-factor authentication
Get help on how to verify your mobile phone number.
Nearby departures
Get help on how to find next 5 departures and nearby stops.
Alerts and push notifications
Get help on how to to set up alerts and push notifications.
Favourites
Get help for how to add a favourite stop or station.
myki
Get help on how to log in to your myki account.
Forgotten password or username
Get help if you've forgotten your username or password for your myki account.