Support
If you need additional support in using the PTV app, our 'How to' guides will step you through some popular features of the app:
We’re enhancing security of myki accounts by introducing multi-factor authentication.
Make travel easier. Powerful and easy to use, the PTV app has all your transport needs covered. Top up your myki on the fly, view live information, safeguard your myki balances and more.
We are constantly improving the PTV app to improve its usability and provide a better experience for the 4 million customers who use the app each year.
With a cleaner, clearer and more intuitive design, making it much easier for you to top up, manage and secure your mykis.
Plan your journeys easily with access to fare information, live tracking, transit information and travel alerts. Find out what else the PTV app can do for you below.
Whether you have an iPhone or an Android you can now top up your myki card with instant myki Money top up using Near-Field Communication (NFC). To use this feature download the latest version of the PTV app and make sure your phone is NFC enabled.
Easily top up your myki card with instant myki Money top up using Near-Field Communication (NFC)
Easily top up your myki card with instant myki Money top up using Near-Field Communication (NFC)
Multi-factor authentication (MFA) is a security measure that uses multiple forms of verification to confirm your identity. We’re introducing MFA to all myki accounts. This will increase security and further protect your account.
Multi-factor authentication (MFA) is a security measure that uses multiple forms of verification to confirm your identity. We’re introducing MFA to all myki accounts. This will increase security and further protect your account.
View the real time location of your metropolitan train or bus on a map. Locations are updated every 20 seconds so you will always be in the know.
View the real time location of your metropolitan train or bus on a map. Locations are updated every 20 seconds so you will always be in the know.
See an estimation of how much you trip will cost you easily in the journey planner.
See an estimation of how much you trip will cost you easily in the journey planner.
Our journey planner help makes it easy for you to get to your destination with detailed transit information.
Our journey planner help makes it easy for you to get to your destination with detailed transit information.
Know if there are any potential disruptions that may affect your journey time.
Know if there are any potential disruptions that may affect your journey time.
See all stations and stops on your journey as you travel to your destination
See all stations and stops on your journey as you travel to your destination
Save your favourite stops, lines, journeys and addresses for fast access
Save your favourite stops, lines, journeys and addresses for fast access
Turn on push notifications to receive personalised disruption alerts, myki
reminders and more.
Turn on push notifications to receive personalised disruption alerts, myki
reminders and more.
If you need additional support in using the PTV app, our 'How to' guides will step you through some popular features of the app:
Get help on how to verify your mobile phone number.
Get help on how to find next 5 departures and nearby stops.
Get help on how to to set up alerts and push notifications.
Get help for how to add a favourite stop or station.
Get help on how to log in to your myki account.
Get help if you've forgotten your username or password for your myki account.