We're committed to delivering quality customer service and helping to improve your travel experience. Here's how you can contact us.
Public transport call centre
Our call-centre staff can help answer all your public transport questions. They can also help you plan your journey. We're open from 6am to midnight daily (all night Friday and Saturday).
We help people with different communication needs use public transport. The tools we use include communication boards that you can find at PTV Hubs, or on this page.
Customer service charters
Customer service charters describe your rights as a passenger, and define operator responsibilities and obligations. They include a Compensation Code.
Feedback and complaints
You can give us feedback online, by phone, in person or by post.
Information in other languages
We provide a range of public transport information in languages other than English.
Operator contact details
Get contact details for Metro Trains, Yarra Trams, V/Line and bus operators in metropolitan and regional Victoria.
Our helpful staff can help you with all your public transport needs.
Report a level crossing fault
You can report a level crossing fault by phone. This includes faulty level crossing boom gates.
Many metropolitan and regional train stations are staffed. Find a list of stations that have customer service staff.