Feedback and complaints

You can give us feedback online, by phone, in person or by post.

For urgent matters about public transport please call 1800 800 007 as online feedback can take up to 24 hours to reach us. The customer service team is available between 6am and midnight daily (all night Friday and Saturday).

In emergency situations, please call 000.

Online – general feedback (doesn’t include myki): submit feedback to PTV

Online – myki feedback: submit feedback about myki.

By phone: call 1800 800 007 or TTY 9619 2727 to submit feedback to the public transport call centre.

In person: visit one of the PTV Hubs.

By post – send feedback to:
Customer Relations
Public Transport Victoria
PO Box 4724

If your feedback is about a public transport operator you can contact them directly. 

If you’re not sure who to contact, send your feedback to PTV. We’ll forward your feedback to the right operator.

If you're not satisfied with the response, you can escalate your case to the Public Transport Ombudsman. Find more information about how we handle feedback and complaints at How we handle complaints

Giving feedback in another language

You can give feedback in other languages by phone. Find more information at Information in other languages.