Try Before You Ride

Try Before You Ride page header

The Victorian Government is working hard to ensure our transport network is inclusive and accessible for all Victorians.

Try Before You Ride events help people of all abilities feel more confident when using the public transport system. This includes people with accessibility requirements, parents with children and seniors.

Shepparton Event

Come along and try out trains, buses and taxis in a safe and comfortable environment, learn how to ride your local service, explore ticketing and understand what occurs during a disruption on the V/Line network.

Date: Thursday 7 December 2023

Time: 11.00am to 1.00pm

Where: Shepparton Station

Operator: V/Line

To RSVP for the event, please send an email to [email protected].

Save the Date

Attendees can practice getting on and off our trains, trams, buses and taxis safely or speak with public transport staff and learn about accessibility features.

Where: Southern Cross Station

When: April 2024 (TBC)

Time: 10.30am until 2.00pm

Travellers Aid will have support staff at the event. A quiet space will be available.

Safe Transport Victoria can answer any questions about the Multi-Purpose Taxi Program (MPTP).

This event is coordinated with:

  • V/Line
  • Yarra Trams
  • Metro Trains
  • Kinetic, and
  • Travellers Aid Australia

And in partnership with:

  • The Department of Transport and Planning
  • Safe Transport Victoria

Accessible Public Transport Action Plan

The Accessible Public Transport Action Plan 2020-2024 was released in 2020. It outlines the steps we’re taking to eliminate barriers to public transport journeys.


We redesigned the PTV app to be accessible. We worked closely with Vision Australia on the design. The app has VoiceOver and TalkBack features to help travellers with a vision impairment.

Getting help before you travel

You can contact us if you:

  • want to practise on a stationary train, tram, bus or coach
  • have any questions about using public transport.

Call 1800 800 007 between 6am and midnight daily (all night Friday and Saturday).

For more information about accessibility on public transport, visit Accessibility.