Improving accessibility

​We’re working to make public transport more accessible and inclusive.

We work with:

  • accessibility advocates
  • community groups
  • public transport operators
  • government agencies

and are guided by:

Travelling in the Shoes of Others

Travelling in the Shoes of Others is a half-day workshop for people who work in or with public transport. Participants access public transport with a simulated disability or mobility restriction. They experience some of the challenges that people with different needs face on public transport.

The workshop highlights the need to build good design and accessibility principles into public transport planning, infrastructure and customer service. Find more information at Travelling in the Shoes of Others

Public Transport Access Committee

The Public Transport Access Committee, also known as PTAC, provides independent advice to the Minister for Public Transport and, where relevant, the Minister for Public Transport Infrastructure, with the aim of creating a public transport system that is inclusive and accessible to all Victorians

Online Accessibility Community

The Department of Transport, along with the Victorian network operators and service providers are striving towards a more accessible and inclusive public transport network for all.

To this end, we have set up the PTV Online Accessibility Community. This Community offers people who identify as having a disability, as well as carers and professionals working for disability support organisations, the opportunity to join in on surveys, forums, trials and events focused on improving access to the public transport network.

If you would like to join the PTV Online Accessibility Community, please contact the Transport Accessibility & Inclusion Unit. We will then verify and ensure that you meet all necessary criteria and assist you as required.

Once you are accepted into the PTV Online Accessibility Community, you will start to receive invitations to take part in online surveys, in-person forums, trials and events. You can take part as much or as little as you please, and contribution is entirely voluntary.