Revenue protection and fare compliance

The Network Revenue Protection Plan is an annual document that governs fare compliance on the public transport network. The Victorian Fare Compliance Survey is conducted in May and October every year. The survey helps inform the Network Revenue Protection Plan.

Network Revenue Protection Plan

The 2024 Network Revenue Protection plan focuses on maximising the number of passengers who travel with a valid ticket while also providing high quality customer experience.

Download 2024 Network Revenue Protection Plan (PDF) 477 KB

Download 2024 Network Revenue Protection Plan - accessible version (DOCX) 294 KB

Fare compliance survey

The October 2023 fare compliance survey covered the three metropolitan modes of train, tram and bus as well as regional train services within the commuter belt.

Metropolitan network fare compliance was 96.8 per cent.

Ninety-seven-point-four per cent of metropolitan train users, 96.3 per cent of tram travellers, 96.2 per cent of metropolitan bus passengers and 95.1 per cent of V/Line train passengers travelled with a valid ticket.

Please note that COVID-19 impacts on patronage and social distancing prevented surveys from being conducted in 2020 and October 2021.

Download Victorian Fare Compliance Survey October 2024 (PDF) 782 KB

Download Victorian Fare Compliance Survey October 2024 - accessible version (DOCX) 628 KB

Download Victorian Fare Compliance Survey May 2024 (PDF) 1.1 MB

Download Victorian Fare Compliance Survey May 2024 - accessible version (DOCX) 776 KB

Download Victorian Fare Compliance Survey October 2023 (PDF) 905 KB

Download Victorian Fare Compliance Survey October 2023 - accessible version (DOCX) 568 KB

Download Victorian Fare Compliance Survey May 2023 (PDF) 659 KB

Download Victorian Fare Compliance Survey May 2023 - accessible version (PDF) 657 KB

Download Victorian Fare Compliance Survey October 2022 (PDF) 565 KB

Download Victorian Fare Compliance Survey October 2022 - accessible version (DOCX) 412 KB

Download Victorian Fare Compliance Survey May 2022 (PDF) 740 KB

Download Victorian Fare Compliance Survey May 2022 - accessible version (PDF) 811 KB

Download Victorian Fare Compliance Survey May 2021 (DOCX) 336 KB

Download Victorian Fare Compliance Survey May 2021 - accessible version (DOCX) 231 KB

Download Victorian Fare Compliance Survey October 2019 (PDF) 1008 KB

Download Victorian Fare Compliance Survey October 2019 - accessible version (PDF) 919 KB

Download Victorian Fare Compliance Survey May 2019 (PDF) 558 KB

Download Victorian Fare Compliance Survey May 2019 - accessible version (PDF) 759 KB