Operational performance

We monitor how our train, tram and bus operators perform to make sure Victorian public transport meets your needs and expectations.

Every public transport operator that has a contract with Public Transport Victoria is monitored, including:

Historical performance figures reported here are occasionally updated as a result of corrected performance data received from transport operators.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Daily performance

Daily Operational Performance Reports

The information in this section reflects daily operational performance outcomes. Performance can vary significantly on any given day due to a broad range of factors within or beyond the control of operators. As a result, PTV generally relies on monthly or quarterly performance measures when assessing contractual performance outcomes. Similarly, passenger compensation arrangements established by operators use monthly performance measures when assessing whether compensation is payable. For details, see customer compensation.

Performance reports for Friday, Saturday and Sunday will be published on Monday.

Metropolitan train

metro daily punctuality chartmetro daily reliability chart

Recent performance
Daily performance for % timetable delivered % services on-time at destination
Thursday, 22 February 2018 99.4% 93.1%
Wednesday, 21 February 2018 98.5% 88.6%
Tuesday, 20 February 2018 98.7% 89.4%
Monday, 19 February 2018 98.6% 88.9%
Sunday, 18 February 2018 99.2% 92.7%
Saturday, 17 February 2018 98.5% 90.6%
Friday, 16 February 2018 94.7% 86.4%

Metropolitan tram

Yarra daily punctuality chartYarra daily reliability chart

Recent performance
Daily performance for % timetable delivered % services on-time
at timing points
Thursday, 22 February 2018 98.1% 74.4%
Wednesday, 21 February 2018 99.0% 80.7%
Tuesday, 20 February 2018 98.8% 79.2%
Monday, 19 February 2018 98.4% 83.1%
Sunday, 18 February 2018 99.3% 82.2%
Saturday, 17 February 2018 99.1% 84.4%
Friday, 16 February 2018 98.5% 81.3%

Regional train (V/Line)

V/Line daily punctuality chartV/Line daily reliability chart

Recent performance
Daily performance for % services delivered % services on-time at destination
Thursday, 22 February 2018 98.8% 84.6%
Wednesday, 21 February 2018 99.1% 83.6%
Tuesday, 20 February 2018 97.6% 78.2%
Monday, 19 February 2018 97.6% 81.4%
Sunday, 18 February 2018 96.9% 90.3%
Saturday, 17 February 2018 92.8% 77.4%
Friday, 16 February 2018 91.8% 84.3%

Monthly performance

Monthly Track Record

Each month the operational performance of each operator is reviewed for customer compensation, incentive penalties and payment, and for contract compliance.

The targets shown for metropolitan train and tram below relate to the Public Reliability and Public Punctuality Targets established as part of the new operating contracts.

Monthly punctuality
Mode of transportTargetJanuary 2018December 2017 (previous month)January 201712 month average
Metropolitan train 92.0% 92.3% 91.6% 93.1%  91.7%
Metropolitan tram 82.0% 87.8% 80.7% 88.8%  83.5%
Regional train (V/Line) 92.0% 80.2% 83.0% 80.4%  84.0%

 

Monthly reliability
TargetJanuary 2018December 2017 (previous month)January 201712 month average
Metropolitan train 98.5% 98.8% 98.8% 98.9%  98.9%
Metropolitan tram 98.5% 98.6% 97.9% 98.6%  98.4%
Regional train (V/Line) 96.0% 94.3% 96.4% 96.7%  97.4%

For detailed punctuality and reliability information, see our Power BI App

For details about customer compensation, see customer compensation.

For a detailed explanation of factors impacting performance, see Media releases.

Performance monitoring

What do we monitor?

Every operator needs to meet the performance thresholds in their contact. The thresholds are:

  • Punctuality - the percentage of on-time arrivals at specific points.
  • Reliability - the proportion of timetabled services the operator delivers.

The train and tram contracts also include requirements about removing graffiti, cleaning, handling complaints, lighting and security, and giving customers information about services, disruptions, and maps.

Metro Trains

Every financial quarter Metro Trains must:

  • deliver at least 98 per cent of the timetable
  • ensure that at least 90 per cent of trains arrive at their destination no later than four minutes and 59 seconds after the scheduled time.

Yarra Trams

Every financial quarter Yarra Trams must deliver:

  • average punctuality of at least 79 per cent
  • at least 98 per cent of the timetable.

Because traffic can have a big impact on trams, tram punctuality is measured as the average performance at three of five monitoring points along each route. At each monitoring point, a tram is considered on-time where it arrives no later than four minutes and 59 seconds after and departs no earlier than 59 seconds before the timetable.

V/Line

Every financial quarter V/Line must:

  • deliver at least 96 per cent of scheduled train kilometres
  • ensure that at least 92 per cent of short distance trains arrive at their destination no later than five minutes and 59 seconds after the scheduled time
  • ensure that at least 92 per cent of long distance trains arrive at their destination no later than 10 minutes and 59 seconds after the scheduled time.

Metropolitan and regional buses

Bus operators in Melbourne and regional Victoria must ensure that:

  • no timetabled buses run early
  • no more than five per cent of all buses, or ten per cent of buses on any route, run more than five minutes late on any day
  • 99 per cent of buses travel their entire route every day.

How we monitor operator performance

Trains

Metro and V/Line report train arrival times and cancellations with telemetry, GPS and manually recorded data. We conduct independent sample surveys to check this information is accurate.

Trams

An automatic monitoring system sends information to a central database when a tram passes the monitoring points on its route. Yarra Trams sends this information to PTV so we can see when trams are on time, delayed or cancelled.

Buses

Melbourne bus operators must record the punctuality and reliability of at least five per cent of their services. These records are sent to PTV each month.

In addition to this a bus tracking system has been deployed across the metropolitan bus network to provide real time information to passengers and monitor the punctuality of services.

Enhanced Operational Performance Regime

Bonuses and penalties for our contractors are calculated under the Enhanced Operational Performance Regime.

We 'weight' disruptions based on the number of passengers using a train or tram. Weighting depends on the time, day and direction of travel. A delay on a crowded peak hour service is weighted differently to delay on a quieter off peak service.

Each month, this information is compared to the targets in our operator contracts. Operators who improve their services by more than their target receive an incentive payment. Operators who don't meet their targets pay a penalty.