Monthly performance
Each month the operational performance of each operator is reviewed for customer compensation, incentive penalties, and payment, and for contract compliance.
The targets shown for metropolitan train, tram, and bus below relate to the Public Reliability, Public Punctuality, and Services Monitored(1) Targets established as part of the new operating contracts.
Monthly punctuality
| Mode of transport | Target | February 2023 | January 2023 (previous month) |
February 2022 |
12-month average |
|---|---|---|---|---|---|
| Metropolitan train | 92.0% | 91.9% | 93.9% | 94.2% | 92.7% |
| Metropolitan tram | 82.0% | 78.1% | 85.4% | 85.3% | 84.7% |
| Regional train (V/Line) | 92.0% | 89.3% | 89.9% | 93.1% | 90.4% |
| Metropolitan bus | 86.0% | 88.9% | 94.0% | 91.4% | 92.0% |
Monthly reliability & services monitored
| Mode of transport | Target |
February 2023 |
January 2023 (previous month) | February 2022 | 12-month average |
|---|---|---|---|---|---|
| Metropolitan train | 98.5% | 98.3% | 99.0% | 98.0% | 98.3% |
| Metropolitan tram | 98.5% | 98.3% | 98.8% | 98.8% | 98.6% |
| Regional train (V/Line) | 96.0% | 97.3% | 96.7% | 95.4% | 96.0% |
| Mode of transport | Target |
February 2023 |
January 2023 (previous month) | February 2022 | 12-month average |
|---|---|---|---|---|---|
| Metropolitan bus | 98.0% | 99.0% | 99.1% | 99.1% | 99.2% |
For details about customer compensation and customer charters, see Customer charters.
For detailed punctuality, reliability, and services monitored(1) information, see our Power BI App.
For a detailed explanation of factors impacting performance, see Media releases.
Notes: