Monthly performance

Each month the operational performance of each operator is reviewed for customer compensation, incentive penalties, and payment, and for contract compliance.

The targets shown for metropolitan train, tram, and bus below relate to the Public Reliability, Public Punctuality, and Services Monitored(1) Targets established as part of the new operating contracts.

Monthly punctuality

Monthly punctuality

Mode of transport Target August 2021 July 2021 (previous month)

August 2020

12-month average 
Metropolitan train 92.0% 95.7% 93.8% 96.2% 94.9%
Metropolitan tram 82.0% 94.5% 92.1% 95.7% 91.9%
Regional train (V/Line) 92.0% 95.3% 93.3% 96.4% 93.3%
Metropolitan bus 86.0% 95.3% 93.6% 95.5% 93.1%

Monthly reliability & services monitored

Monthly reliability

Mode of transport Target

August 2021

July 2021 (previous month) August 2020 12-month average 
Metropolitan train 98.5% 99.0% 98.8% 98.3% 98.9%
Metropolitan tram 98.5% 98.8% 99.0% 98.6% 98.5%
Regional train (V/Line) 96.0% 98.2% 95.8% 96.6% 96.1%

Monthly services monitored(1)

Mode of transport Target

August 2021

July 2021 (previous month) August 2020 12-month average 
Metropolitan bus  98.0%  99.4% 99.6%  99.2%  99.2%

 
For details about customer compensation and customer charters, see Customer charters.

For detailed punctuality, reliability, and services monitored(1) information, see our Power BI App.

For a detailed explanation of factors impacting performance, see Media releases.

 

Notes: 

  1. Services monitored refers to the proportion of bus services scheduled that were monitored by the bus tracking system. It includes not only the physical delivery of buses but also the information collected to support real-time passenger information and performance monitoring.