Monthly performance

Each month the operational performance of each operator is reviewed for customer compensation, incentive penalties and payment, and for contract compliance.

The targets shown for metropolitan train and tram below relate to the Public Reliability and Public Punctuality Targets established as part of the new operating contracts.

Monthly punctuality

Monthly punctuality

Mode of transport Target

July 2019

June 2019 (previous month) July 2018 12 month average 
Metropolitan train 92.0% 91.3% 88.3% 92.5% 91.0% 
Metropolitan tram 82.0% 85.1% 84.1% 85.6% 83.1% 
Regional train (V/Line) 92.0% 89.8% 88.2% 85.9% 87.2%

Monthly reliability

Monthly reliability

Mode of transport Target July 2019 June 2019 (previous month) July 2018 12 month average 
Metropolitan train 98.5% 98.4% 98.4% 98.6% 98.4% 
Metropolitan tram 98.5% 99.1% 99.1% 98.7% 98.5% 
Regional train (V/Line) 96.0% 97.5% 97.0% 96.7% 96.5%

For detailed punctuality and reliability information, see our Power BI App.

For details about customer compensation and customer charters, see Customer charters.

For a detailed explanation of factors impacting performance, see Media releases.