Building you a better myki - Public Transport Victoria

myki is getting an upgrade

myki is getting an upgrade

Latest news

We’re improving Victoria’s public transport ticketing system to make travel easier and more convenient.
We’ve already rolled out Mobile myki, instant top-up, and enabled paying with Apple Pay in the PTV app.
Following a successful technical test, we’re now running a public trial of Mastercard and Visa tap and go payments on new ticket readers for full fare passengers on local buses in Wangaratta
This will help us understand how well the new readers and payment options perform on part of the network.
Insights from our testing will inform future trials and the progressive rollout of new ticketing features.

Find out more about the Wangaratta bus trial

About the project

Victorians can look forward to convenient new ways to pay for public transport, including with credit and debit cards, smartphones and smartwatches.

New ticketing features will be tested, refined, and gradually rolled out once we’re certain they meet passenger needs.

Since late 2023, we’ve been testing new myki infrastructure including new readers, screens and gates.

Trials commenced in 2024.

Passengers, including school children, will have the option to keep using their physical myki card when new features are introduced.

Diagram showing current payment options for myki versus future payment options, including myki, credit cards, QR codes, mobile devices, wearables, short life smart tickets and Bluetooth-based tokens

The new ticketing system is underpinned by extensive technical and customer testing, ensuring a system that works for everyone.

For passengers, there are no immediate changes to the myki system. You should continue to use your myki card, Mobile myki or V/Line tickets as normal.

Frequently asked questions

When will I be able to start using these new payment options?

There are no immediate changes. Passengers should continue to use the current myki and V/Line ticketing systems as normal.

New ticketing features will be tested, refined and progressively rolled out when we’re certain they meet passenger needs.

Passengers and stakeholders are involved in the testing and trials of new features, and a comprehensive support program will help passengers adopt new ways to pay.

Will there be disruptions during the transition to new features?

We don’t expect any disruptions for passengers and there are no immediate changes to the myki system. Passengers should continue to use their myki card, Mobile myki or V/Line ticket as normal.

Will physical myki cards continue to be used when the new payment options are introduced?

Passengers, including school children, will have the option to keep using their physical myki card when new features are introduced.

Who is operating the myki ticketing system and implementing the upgrades?

The contractor is Conduent Victoria Ticketing System. They’ve been operating the existing myki system since 1 December 2023 while working on the new ticketing features.

Help centre

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Get the PTV app

Play on with the PTV app to keep on top of service times, manage and top up your myki, plan a journey or set your favourite stops for faster access to public transport information on the go.

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Register your myki

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Auto top up

Always be ready to travel with myki auto top up. Set a minimum balance and your myki will automatically top up with the amount you choose.

Set up auto top up

myki refunds

If your travel plans have changed, and you no longer need to use your myki Money, pass, or paper ticket, you can apply for a refund.

Learn about refunds