About the project
Victoria’s public transport ticketing system is constantly being improved to make travel across the network easier and more convenient. Conduent will continue to deliver the existing myki system, while testing and progressively rolling out new features, including:
- Tap-and-go payment options including credit cards, wearable devices like smart watches, digital wallets on smart phones and QR codes
- Account-based ticketing, removing the risk of losing the balance on misplaced myki cards
- New, modern ticket readers.
The new ticketing features will be rolled out state-wide, including to areas in regional Victoria that are currently not serviced by myki.
Following trials commencing in 2024, improvements will be progressively added to the existing payment options and will allow customers to tap on and off with their credit or debit card and pay with a digital wallet on a smartphone or smart watch.
Through a personal online account, customers will also be able add multiple payment devices, manage your own account and process paperless concession applications.
New features will be added progressively to make sure Victorians can easily transition to new, more convenient ways of buying a ticket to travel.
At each stage, technical and customer testing will be undertaken. Progressing to each new stage will be based on successful testing rather than by fixed dates. This means customers can have confidence that the system will be proven when it rolls out in each area of the state.
A comprehensive support program will help customers confidently use any new features of ticketing system throughout the progressive rollout.