Refunds

Cancel a ticket before travelling and claim money back.

myki refunds

Change of plans

If your travel plans change, you can apply for a refund online, visit a PTV Hub or contact our call centre on 1800 800 007.

We calculate refunds from the date you submit your refund request, not the date your myki Pass was last used. 

If you have a physical myki card, you'll need to send us your myki by post before we can process your refund.

Post your myki card to: myki Mailbox, Reply Paid 4318, Melbourne VIC 8060

Converting myki Pass to myki Money

Please note, COVID-19 has forced changes to our work location and is limiting access to some systems. As a result, we are currently not able to process requests to convert myki Pass (weekly, monthly or annual travel), to myki Money (pay as you go) onto your myki card.

Need to make changes to your myki due to COVID-19?

If your public transport use has changed due to COVID-19, there are options for how to manage your myki Pass.

For more information, see Making a change to your myki due to COVID-19.

Commuter Club

You can have the balance of your Commuter Club myki refunded. You can choose to send the refund to:

You'll also need to send us your Commuter Club myki card by post.

Post your myki card to: myki Mailbox, Reply Paid 4318, Melbourne VIC 8060

Expired myki

If your myki has expired but you still have a positive balance on it, you can apply for a refund by calling 1800 800 007. You can’t use the online form to apply for this kind of refund.

iUSEpass

Contact the institution that issued your iUSEpass to apply for a refund. They may charge an administration fee. Public Transport Victoria can't issue iUSEpass refunds.

International visitors

You can get an on-the-spot refund from the PTV Hub at Southern Cross Station.

Refunds can’t be processed for less than $5 or greater than $50.

You’ll need to bring proof of identification.

V/Line paper ticket refunds

Single and Daily tickets

We can only refund or change the date of an unused Single or Daily V/Line paper ticket before the day of travel printed on the ticket. Take your ticket to a staffed V/Line station or V/Line agent, or download a V/Line Refund Application Form.

Weekly, Monthly and Date-to-Date tickets

We can refund unused portions of Weekly, Monthly and Date-to-Date V/Line paper tickets. Your refund is calculated from the day your application is processed. Take your ticket to a staffed V/Line station or V/Line agent, or download a V/Line Refund Application Form.

Refunds can take up to 10 business days to process.