Refunds

Cancel a ticket before travelling and claim money back.

myki refunds

Change of plans

If your travel plans change, you can apply for a refund online. You can also convert the value of any remaining myki Pass days to myki Money.

We calculate refunds from the date you submit your refund request, not the date your myki Pass was last used. You'll need to send us your myki by post before we can process your refund.

Post your myki to: myki Mailbox, Reply Paid 4318, Melbourne VIC 8060

Commuter Club

You can have the balance of your Commuter Club myki refunded. You can choose to send the refund to:

You'll also need to send us your Commuter Club myki by post.

Post your myki to: myki Mailbox, Reply Paid 4318, Melbourne VIC 8060

Expired myki card

If your myki card has expired but you still have a positive balance on it, you can apply for a refund by calling 1800 800 007. You can’t use the online form to apply for this kind of refund.

iUSEpass

Contact the institution that issued your iUSEpass to apply for a refund. They may charge an administration fee. Public Transport Victoria can't issue iUSEpass refunds.

V/Line paper ticket refunds

Single and Daily tickets

We can only refund or change the date of an unused Single or Daily V/Line paper ticket before the day of travel. Take your ticket to a staffed V/Line station or V/Line agent, or download a V/Line Refund Application Form.

Weekly, Monthly and Date-to-Date tickets

We can refund unused portions of Weekly, Monthly and Date-to-Date V/Line paper tickets. Your refund is calculated from the day your application is processed. Take your ticket to a staffed V/Line station or V/Line agent, or download a V/Line Refund Application Form.

Refunds can take up to 10 business days to process.