Authorised Officers are employed by public transport operators to check tickets, improve customer safety, provide customer information and help during special events.
They are authorised by the Victorian Government, undergo extensive training and must abide by a strict code of conduct.
Code of conduct
Under the code, Authorised Officers must:
- provide good customer service to all public transport customers
- assist the travelling public with all aspects of public transport services which includes helping to ensure a safe network
- act as a deterrent to vandalism, fare evasion and anti-social behaviour
- report behavioural and ticketing offences against the Transport (Compliance and Miscellaneous) Act 1983 or its regulations
- maintain the highest degree of integrity and professionalism at all times.
The Code of Conduct for Authorised Officers is available for download at economicdevelopment.vic.gov.au.
How to recognise an Authorised Officer
Authorised Officers may be working in uniform or plain clothes. Either way they can be clearly identified because they will carry:
- a State of Victoria Authorised Officer badge
- photo identification
- a portable myki ticket reader.
Authorised Officers must produce their metal badge and photo identification on request. If you are approached by someone claiming to be an Authorised Officer who cannot produce any of these items, you should report this to a member of public transport staff or contact PTV on 1800 800 007.
Powers of Authorised Officers
Authorised Officers have the authority to:
- see your ticket and concession entitlement where appropriate, even when you have left the vehicle or the paid area of a station
If an Authorised Officer believes an offence has occurred, they can:
- provide you with an option to pay an On-the-spot Penalty Fare – metropolitan area only, until 31 December 2016; V/Line Authorised Officers do not offer On-the-spot Penalty Fares
- report you to the Department of Economic Development, Jobs, Transport and Resources which may issue you with an infringement notice (fine). To do this the Authorised Officer can ask for your name and address and evidence which confirms your identity
- arrest you until the police arrive if you refuse to comply
- seek surrender of tickets for use as evidence if necessary.
Travelling without a valid ticket
If you do not have a valid ticket when travelling on public transport or refuse to show your ticket on request, you may have committed an offence under the Transport (Compliance and Miscellaneous) Act 1983 or its regulations.
Until 31 December 2016, you may be offered the option to pay an On-the-spot Penalty Fare. If you elect to pay an On-the-spot Penalty Fare, it is finalised at the time of payment, however you can lodge a complaint about the Penalty Fare process at a later time by:
- filling out a feedback form
- calling 1800 800 007
- writing to Customer Relations, Public Transport Victoria, PO Box 4724, Melbourne VIC 3001
If you are not offered, or do not wish to pay an On-the-spot Penalty Fare, you will be asked by Authorised Officers to provide your name and address and evidence confirming these details such as a driver's licence.
Authorised Officers will write a report of the alleged offence committed; they do not issue infringement notices or fines to passengers. Instead, they provide a report of the situation to the Department of Economic Development, Jobs, Transport and Resources. The department then determines whether the matter should be progressed and an infringement notice (fine) may be issued and sent to you in the mail. If you have been spoken to in relation to multiple offences you may be charged on summons.
Details on how to pay (or appeal) the fine are contained on the infringement notice.
The money from the fine goes directly to the Victorian Government, except for a small administration fee which is paid to the operator to help offset the costs of enforcement.
Passengers may incur infringements for behaviour or conduct offences on public transport, including those below. On-the-spot Penalty Fares do not apply to these offences.
- placing feet on seats
- consuming alcohol or carrying an open container of alcohol
- indecent language
- forcing doors
Please note: Smoking is not permitted on trains, trams, buses or at train stations, raised platform tram stops, tram shelters, bus shelters and where signs are displayed.
|Examples||Fine for adult||Fine for child (under 18)|
|Failing to produce a valid ticket||$229||$78|
|Smoking in or on a vehicle, tram stop shelter, bus stop shelter, train platform, designated area, tram stop platform, or where there is a notice
|Littering on a vehicle or premises
|Placing feet on anything other than the floor, or a part of a public transport vehicle designed for the placement of feet, without a reasonable excuse||$233||$78|
|Using indecent, obscene, offensive or threatening language||$311||$78|
|Behaving in an obscene, offensive, threatening, disorderly or riotous manner||$311||$78|
|Interfering with gates or doors on a vehicle or premises without a reasonable excuse
|Travelling on part of a vehicle not meant for travel
For a full list of current fines, see the automatic indexation of fees and penalties page of the Department website. The amounts above are effective as at 1 July 2016.
For more information on what to do if you have received a fine, visit the public transport fines page of the Department website.
Contesting the matter
If you receive an infringement notice and wish to contest the matter:
- Note that no appeals can be considered until you receive the infringement notice.
- Write a detailed explanation of the circumstances that you wish considered as part of your appeal (include the infringement notice number in your letter).
- Address all correspondence to the Department of Economic Development, Jobs, Transport and Resources to the address provided on the infringement notice.
For further information on what to do if you wish to contest a fine, visit the internal review for transport infringements page of the Department website.
The Department of Economic Development, Jobs, Transport and Resources will:
- Notify you in writing that your case is under review after receiving your correspondence.
- Put your fine on hold while the appeal is processed.
- Advise you in writing when a decision is made.
If you produce a ticket that is not valid for that particular journey, or you produce a faulty ticket, the matter may be reported.
In some instances, the ticket may be taken as evidence and will be produced in court if required. This can only happen if the ticket is surrendered to the Authorised Officer at the time of the offence.
If you are required to surrender your ticket you will receive a travel permit to at least complete your journey. However, next time you travel, unless the travel permit authorises further travel, you must have a valid ticket for your journey.
If the ticket you were travelling on was surrendered and still had unused valid journeys or value when it was taken as evidence, you may be eligible to have the ticket value refunded or reissued once investigations have been finalised.
For information about surrendered mykis, call 1800 800 007.
A ticket issued by or on behalf of an operator remains the property of the operator at all times. A ticket issued by or on behalf of Public Transport Victoria (PTV) remains the property of PTV at all times.
Making car parking easier for commuters
New regulations came into effect on 1 January 2015 to help make parking easier for commuters at six railway stations.
The regulations mean anyone parking at Box Hill, Burwood, Camberwell, Heidelberg, Highett or Murrumbeena stations and not using public transport will risk a $93 fine.
Free car parking at train stations is there to make the travel journey easier and more accessible for passengers.
These regulations are enforced by Authorised Officers conducting random checks of the car parks.
Drivers or passengers in a vehicle parked at the station will need to produce a valid ticket to show public transport was used while the vehicle was parked there.
Exemptions will be in place for those parking for very short periods in order to drop off or pick up passengers.
The restrictions are only in place between 6am and 7pm on weekdays. The car parks are available for other users to use free of charge outside those times.
Customer feedback lines are in place to accept your feedback on any aspect of public transport.
Customers are able to contact PTV to provide feedback (both positive and negative) on their experiences with Authorised Officers, via the Feedback and complaints page.
The best choice is to always travel with a valid myki.