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How we handle complaints
PTV and public transport operators have a procedure for handling your feedback.
Last updated April 20, 2021
Crossing safely
Here are some useful tips to keep you safe around rail crossing and tram tracks. Always remember to stop before you cross.
Last updated March 1, 2023
Italian - Safety you can see
La tua sicurezza è la massima priorità di Public Transport Victoria.
Last updated April 28, 2023
PTV Timetable API
Welcome to the PTV Timetable API. It's been created to provide public transport timetable data to the public in the most dynamic and efficient way. By providing an API, we hope to maximise both the opportunities for re-use of public transport data and the potential for innovation.
Last updated February 13, 2019
International students
International undergraduate students can save over $1030* on travel. That’s smart.
Last updated January 2, 2024
Register your myki
The benefits of registering your myki and how to do it. Manage your myki online and set auto top up to ensure you're always travel ready.
Last updated December 1, 2022
Troubleshooting
Find out what to do if you're having problems with your International Student Travel Pass.
Last updated June 7, 2023
Regional fares
You'll need either a myki card, V/Line paper ticket or bus paper ticket for your journey. Different fares apply for these tickets.
Last updated January 1, 2024
Staffed stations
Many metropolitan and regional train stations are staffed. See a list of stations that have customer service staff.
Last updated August 5, 2022
Direct Debit Request Service Agreement
This page explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.
Last updated April 22, 2021
Datasets
We have a number of datasets available to the public as part of a commitment to creating open access to our data and information.
Last updated January 23, 2024
Anderson to Cowes accessible taxi
From 8 March 2019, an accessible taxi will meet the last V/Line coach from Melbourne at Anderson Interchange each Friday.
Last updated May 19, 2022
New bus interchange Cowes Transit Centre
From Sunday 8 September, Cowes bus and coach services will use the new Cowes Transit Centre between Chapel and Church streets.
Respect our transport workers
Last updated November 29, 2023
Mobility aid specifications
Trains, trams, buses and coaches have different sized doors and spaces for mobility aids. If you use a mobility aid, check that it can fit on public transport before you travel.
Teaching resources for secondary school students
Public transport teaching resources for secondary school students.
Last updated April 21, 2021