Free travel vouchers

Some customers are eligible for free travel vouchers each year. Eligible customers need to register to receive free travel vouchers.

Eligibility

You're eligible* for free travel vouchers if you're a Victorian resident and a:

If eligible, you'll receive two off-peak travel vouchers each year if you live in metropolitan Melbourne and four if you live in regional Victoria.

*Customers are entitled to vouchers under one category only. Only the cardholder is entitled to receive and use free travel vouchers. You’ll need to present your valid proof of eligibility card upon redemption and also if asked by public transport staff whilst travelling.

Registering 

If you're eligible, you must register by 31 July to receive your allocation of free travel vouchers, and vouchers will be mailed in September/October of that year. If you register after 31 July, you will receive your vouchers in the following year's mail-out.

You only need to register once and vouchers will be mailed to you each year, provided you remain eligible (your eligibility may be cross-checked with relevant government departments). PTV reserves the right to not issue vouchers if information is missing or incomplete, e.g. address not provided or reference number incorrect.

You can register:

  • Online
  • In person at a PTV Hub - you'll need to bring your proof of eligibility card with you.

If your details change after you have registered, you'll need to let us know by re-registering online with your new details or by calling 1800 800 007.

How to travel

Each travel voucher can be exchanged for:

  • 1 Day Travel Pass (for metro travel in zones 1+2); or
  • an Economy class V/Line daily ticket*; or
  • two Economy class V/Line single tickets* (to return on a different day)

*All vouchers issued from 2020 onwards can only be used on off-peak V/Line services. See the Terms and Conditions written on the voucher itself to be sure.

Vouchers can be exchanged for a 1 Day Travel Pass at metropolitan premium stations and PTV Hubs. You'll need to bring your proof of eligibility card with you.

For V/Line-ticketed services where reservations are required, you must go to a staffed V/Line station, selected premium station, or V/Line agent in advance of travelling. Bring your proof of eligibility card with you.

You must redeem and use your vouchers on or before the expiry date.

For more information on voucher redemption, see the Victorian Fares and Ticketing Manual.