Free travel vouchers

Some customers are eligible for free travel vouchers each year. Eligible customers need to register to receive free travel vouchers.

We’re going paperless from 1 November 2022! For more information, see Changes from 1 November 2022.

Eligibility

You're eligible* for free travel vouchers if you're a Victorian resident and a:

Victorian Senior Business Discount card holders are not eligible.

If eligible, you'll receive two off-peak travel vouchers each year if you live in metropolitan Melbourne and four if you live in regional Victoria.

*Eligible customers can access vouchers under one category only. Only the cardholder is eligible to receive and use free travel vouchers. You’ll need to present your valid proof of eligibility card upon redemption and also if asked by public transport staff whilst travelling.

Registering

If you're eligible, you must register by 31 July to receive your allocation of free travel vouchers by November of that year. If you register after 31 July, you will receive your vouchers in the following year's allocation.

You only need to register once and you’ll be part of the voucher program, provided you remain eligible (your eligibility may be cross-checked with relevant government departments). PTV reserves the right to not issue vouchers if information is missing or incomplete, e.g. address not provided or reference number incorrect.

You can register:

  • ONLINE
  • In person at a PTV Hub - you'll need to bring your proof of eligibility card with you
  • By calling us on 1800 800 007.

If your details change after you have registered, you'll need to let us know by re-registering online with your new details or by calling 1800 800 007.

How to travel

Each travel voucher can be exchanged for:

  • a Zone 1 + 2 daily ticket (for metro travel); or
  • an Off-Peak Economy class V/Line return ticket; or
  • two Off-Peak Economy class V/Line single tickets (to return on a different day)

Vouchers can be exchanged for a Zone 1 + 2 daily ticket at metropolitan premium stations and the Southern Cross Station PTV Hub. You'll need to bring your proof of eligibility card with you.

For V/Line-ticketed services where reservations are required, you must go to a staffed V/Line station, selected premium station, or V/Line agent in advance of travelling. Bring your proof of eligibility card with you.

Off-peak travel vouchers cannot be redeemed as part of an interstate journey (except for travel to Albury, Mount Gambier and Deniliquin).

You must redeem and use your vouchers on or before the expiry date.

For more information on voucher redemption, see the Victorian Fares and Ticketing Conditions.

Changes from 1 November 2022

Travel vouchers are going paperless!

We’re making redeeming travel vouchers even easier and you’ll never need to worry about losing your vouchers ever again. From 1 November 2022 we're moving to a paperless voucher system which will introduce more booking options for passengers eligible for free travel.

From 1 November 2022, registered customers will be available to use their next round of vouchers by simply

  • visiting a staffed station or booking agent (at least 30 minutes prior to travel); or
  • calling the PTV Call Centre (allow 10 business days for postage or collect your ticket from a station or agent 30 minutes prior to travel).

You’ll just need to tell our team your concession card number and they’ll book your travel and record your voucher usage. Our staff can also tell you how many vouchers you have left at any time (from 1 November, you’ll also be able to do this online—just come back to this page).

Your voucher allocation will automatically refresh on 1 November each year and are valid for 12 months (until 31 October the following year).

If you’ve already registered, you do not need to register again.

The vouchers posted in 2021 are the last printed vouchers recipients will receive.

Remember, you have until the end of the year to use up your allocation of vouchers. Any unused vouchers cannot be carried over to the next calendar year. 

A postcard reminding you about changes to Free Travel Vouchers and the new booking process will be posted to all registered customers in September/October 2022.