Lost and found

Lost property

If you have forgotten or misplaced personal belongings on a train, tram or bus service, you should immediately callĀ 1800 800 007 for assistance.

It's helpful if you can tell the customer service representative the route you were travelling on, the time you were travelling and the direction.

Metropolitan trains

The metropolitan train lost property office is located at Flinders Street Station.

From Monday to Friday, 8am to 5pm, call (03) 9610 7512 (closed public holidays)

Outside these times, call the PTV call centre on 1800 800 007.

Metropolitan trams

If you have lost or found something while on board a tram please call the PTV call centre on 1800 800 007.

Lost property is held at the tram depots for three months.

Metropolitan buses

Items found on board a bus are returned to the bus depot.

Contact the Bus operator

Call the PTV call centre on 1800 800 007.

Regional services

For V/Line passengers, all lost property is held at Southern Cross Station.

From 6am to 10pm, call (03) 9619 2588

From 10pm to 6am, call the PTV call centre on 1800 800 007.

Found items

If you find lost items on board a service or at a station or stop, please hand them to staff or to an Authorised Officer.

If you find a myki card, please post the card to us at:

Public Transport Victoria

Attn: Ticketing Services

PO Box 4724, Melbourne VIC 3001