How to use the PTV Android app
The latest version of the Public Transport Victoria iPhone app is available to download for free from the Google App Store.
Here are some handy tips to help get you started:
- Finding a station, stop or address
- Viewing your next departure
- Planning your journey
- Setting reminders
- Saving your favourite stations, stops and journeys
- Editing your favourites
- Service disruption information
- Viewing station facilities
- Following your journey
- Transport maps
- Providing feedback
- Timetable and departure information
- Turning GPS (location services) on and off
Should you require any additional support, please contact us on 1800 800 007
From the Home Screen
When you first open the app, the default page (Home) displays nearby stops and stations and a list of stops, stations or journeys that have been added to favourites.
Favourite stops will display at the top of the screen with the next service arrival time.
Favourite journeys will allow one-tap journey planning for a saved journey.
The home page also displays nearby stops. Tap the Next 5 icon to display the next 5 services departing from the selected stop.
From the Menu
Tap the menu icon on the top left of the screen next to the PTV icon.
From here you can directly search for an address, station, stop or route using the search bar at the top of the menu.
From the Map Screen
Tap the Map item in the Menu to open the map.
By default, this will display a map of the area around you, with stop and station locations indicated by pins.
You can filter the pins that will appear by tapping the menu on the top right of the screen and selecting the transport modes that you'd prefer to display.
Select a stop and two buttons will appear at the bottom right of the screen. You can either show the Next 5 trips from the chosen location by tapping the Next 5 icon, or plan a journey to this location by tapping the 'A+B' Journey Planner icon.
We encourage you to provide us with feedback so we can continue to improve the app.
Open the menu and tap Contact Us, and the Feedback item.
You will be presented with various feedback categories.
In order to ensure your ‘Current location’ is always accurate, you will need to ensure that your GPS settings are turned on.
To do this, you will need to go out of the app and into your Settings > Location
Make sure that your phone location is set to 'On'.
The PTV app uses GPS information to find your location, so if there are any inaccuracies with your precise location this is due to the GPS data, not the app.
To plan a journey, open the menu and tap on the Plan Journey item.
In the Plan Journey screen, select your departure location (by default, this is your current location) and your destination.
You can also edit your departure time from this screen. The default departure time is 'now'.
The journey planner will return a list of journeys to your destination, along with departure / arrival times and icons showing the modes of travel used.
Tap on a journey and you'll be presented with more detailed information on where to go.
You can also set a reminder for your journey so you know when to depart.
To search for a location, open the menu and tap on the search field at the top of the screen.
As characters are entered into the search field, stop and location search results will appear below.
Select a result and you'll be presented with a list of the next services to depart from that stop or location.
Open the menu and select the Next 5 item.
You'll be presented with the Next 5 screen, with a search bar at the top.
Enter the address, station, stop or route that you'd like to depart from in the search field, and select a match from the list of results that will appear.
If you search for a stop, the app will return a list of the closest matches based on your stop search.
If you search for a route, the app will return a list of stops on that route. Select the stop that you'd like to depart from.
If you search for a station, the app will return a list of services running from that station. Select the service that you'd like to use and the app will display a list of upcoming departures for the selected station.
Once you've found the desired stop, tap the Next 5 icon to display the next five departures.
Real time information is shown in minutes, timetable information is shown as a clock.
There are a few ways to save a stop, station or journey so they appear on your Home screen as favourites.
To favourite a Stop from Next 5
Search for and select a stop from the Next5 screen. Once selected, you’ll see a star icon near the top right of the screen. Tap this icon, and stars will appear next to each service. Select the services that you’d like to add to favourites, then tap ‘Done’.
To favourite a Journey from Journey Planner
Once you’ve planned a journey, you’ll see a star icon on the top right of the screen. Tap this icon and the planned journey from departure to destination will appear on your Home screen.
When planning a journey, you can set a reminder so that you don't miss your service.
Journey Planner search results each have a ‘Set Reminder’ link below them.
Tap this link and set the time in minutes prior to the journey commencing that you’d like to be reminded.
Even if you lock your screen or exit the app, you will receive a push reminder to your phone to let you know it’s time to go.
You can see live and upcoming disruptions by opening the menu and tapping the Disruptions item.
Disruptions will also appear on Journey Planner and Next 5 results. If a journey is affected by a disruption, you'll see an orange exclamation mark next to the icon of the affected mode.
Within a journey, you'll also see an orange banner across the top of the screen. Tap this banner to display more detailed information about the disruption.
You can adjust your journey preferences by tapping the Preferences button on the top right of the Plan Journey screen.
Within this screen you can set preferences for the following:
- Transport type
- Transfer mode
- Maximum transfer time
- Walking speed
- Trip preferences
- Accessibility preferences