PTV Hubs

PTV Hubs provide contact with helpful staff who can assist you with all your public transport needs and help you get to where you need to go.

Communication Access Symbol (registered)

Communication Access Symbol: Information on support available for customers who may have communication difficulties.

PTV Metropolitan Hubs

PTV Regional Hubs

Information on free travel passes

PTV Hub - Southern Cross Station, near the corner of Spencer and Collins streets 

Opening hours:

Monday to Friday: 7am to 7pm

Saturday and Sunday: 9am to 6pm

Open all public holidays except Christmas Day.

Ticketing:

  • buy a full fare myki from the myki machine
  • buy a myki Explorer Pack
  • register your myki
  • learn how to top up your myki with myki money and myki pass at the myki machine (minimum of $1 and maximum of $250)
  • get staff to help you with using a myki machine
  • pick up your free seniors/DSP/CAR myki
  • redeem a Free Travel Voucher
  • on the spot replacement of non-operational myki cards (please note a balance transfer may take up to 3 days for myki pass and 5 days for myki money)
  • purchase an additional full fare or concession myki using the existing myki money on your current card
  • find out about the refund and replacement process for myki
  • get information about Free Travel Passes applications

Printed information:

  • printed timetables
  • public transport brochures

General:

  • demonstration of the PTV mobile apps
  • information on planning a journey
  • general information about using public transport.

The following methods of payment are accepted:

  • cash
  • EFTPOS
  • credit card (Visa and Mastercard)

PTV Hub - 750 Collins Street, Docklands, 3008 

In addition to the services provided at the PTV Hub – Southern Cross Station, you can also lodge all student and concession card applications, get information and lodge Free Travel Pass applications, get on the spot  replacement of non-operational myki cards with full balance transfer at the PTV Hub on Collins Street. 

Opening hours:

Monday to Friday: 8am - 6pm. Closed public holidays.

You can visit PTV Hub for:

Ticketing:

  • lodgment of War Veterans and War Widows Concession Card application forms
  • get information about Free Travel Passes and submit application forms
  • lodgment of VPT Student Concession Card and Student Pass application forms
  • buy a full fare myki from the myki machine
  • buy a myki Explorer Pack
  • register your myki
  • learn how to top up your myki with myki money and myki pass at the myki machine (minimum of $1 and maximum of $250)
  • get staff to help you with using a myki machine
  • pick up your free seniors/DSP/CAR myki
  • redeem a Free Travel Voucher
  • on the spot replacement of non-operational myki cards (please note a balance transfer may take up to 3 days for myki pass and 5 days for myki money)
  • buy an additional full fare or concession myki using the existing myki money on your current card.

Printed information:

  • printed timetables
  • public transport brochures

General:

  • demonstration of the PTV mobile apps
  • information on planning a journey
  • general information about using public transport.

The following methods of payment are accepted:

  • cash
  • EFTPOS
  • credit card (Visa and Mastercard)

PTV Hub - Bendigo, Bendigo Marketplace (near Bank of Melbourne)

Opening hours:

Monday to Wednesday: 9am to 5.30pm
Thursday: 9am to 6pm
Friday: 9am to 8pm
Saturday: 9am to 4pm
Sunday and public holidays: Closed

Ticketing:

  • purchase and top up a myki
  • register myki and establish auto top up
  • pick up free seniors/DSP/CAR myki
  • on the spot replacement of non-operational myki cards (please note a balance transfer may take up to 3 days for myki pass and 5 days for myki money)
  • buy an additional full fare or concession myki using the existing myki money on your current card
  • find out about the refund and replacement process for myki
  • get information about Free Travel Pass applications
  • process Asylum seeker and Student concession cards

Printed information:

  • printed timetables
  • public transport brochures

General:

  • demonstration of the PTV mobile apps
  • information on planning a journey
  • general information about using public transport.
  • provide public transport feedback (via PTV website)

The following methods of payment are accepted:

  • cash
  • EFTPOS
  • credit card (Visa and Mastercard)

PTV Hub - Geelong, Westfield Shopping Centre, on the Ground floor near centre court 

Opening hours:

Monday to Thursday: 9am to 5.30pm
Friday: 9am to 9pm
Saturday: 9am to 5pm
Sunday: 10am to 5pm

Ticketing:

  • purchase and top up a myki
  • register myki and establish auto top up
  • pick up free seniors/DSP/CAR myki
  • on the spot replacement of non-operational myki cards (please note a balance transfer may take up to 3 days for myki pass and 5 days for myki money)
  • exchange myki full fare to concession or vice versa (please note that card balance cannot be transferred on the spot. A refund cheque will be sent to you in the mail)
  • find out about the refund and replacement process for myki
  • get information about Free Travel Pass applications
  • process Asylum seeker and Student concession cards

Printed information:

  • printed timetables
  • public transport brochures

General:

  • demonstration of the PTV mobile apps
  • information on planning a journey
  • general information about using public transport.
  • provide public transport feedback (via PTV website)

Communication Access Symbol

 Communication Access Symbol (registered)

All PTV Hubs have been awarded the Communication Access Symbol

When you see the Communication Access Symbol at our hubs, it means that:

  • Our staff have been trained to understand how different people communicate, including people with communication difficulties
  • Communication tools are available for customers with communication difficulties and staff to help with communication
  • Brochures and other written information is available in an easy to read and other formats

At every PTV Hub, you will see this sign:

Ask us for communication tools poster

You can point to this sign to let staff know you’d like to use a PTV Hub communication board to help get your message across. Staff will then show you the boards they have to support effective communication.

Click on the links below to download and print our tools and use them to communicate with staff at PTV Hubs:

 Free Travel Passes

The pass holder must advise Public Transport Victoria as soon as possible if the Travel Pass is lost, stolen, non-operational or damaged, including if they become aware that the name or photograph is illegible. A free replacement Travel Pass will be issued.

Travel pass privacy information

Types of passes available

As part of its service to customers, Public Transport Victoria provides discounted or special travel passes to eligible customers for use on the Victorian public transport network. This privacy policy relates to these travel passes.

Personal information we collect

In order to determine your eligibility for these travel passes and issue the relevant pass to you, it is necessary for us to collect personal information from you. This information usually includes your name, address, contact details, photo, type of pass you require and proof of eligibility for the relevant travel pass that you have applied for.

How we use your personal information

All of your personal information provided to us will be handled in accordance with the Public Transport Victoria Privacy Policy. We will use the personal information you provide to us to determine your eligibility for a travel pass, issue a pass to you and later a myki card, to remind you of renewal dates for your pass, or to contact you in relation to your pass when reasonable. We may also use your personal information for any of the reasons set out in the Public Transport Victoria Privacy Policy.

Access to your personal information

You may request access to any personal information that we hold about you in accordance with the Public Transport Victoria Privacy Policy at any time. You may also request that any incorrect personal information that we hold about you is corrected in accordance with the Public Transport Victoria Privacy Policy. This Travel Pass Privacy Policy is to be read in conjunction with the Public Transport Victoria Privacy Policy. If you have any queries or complaints in relation to our use or collection of your personal information, please contact Public Transport Victoria using the online feedback form or call 1800 800 007.