Public Transport Victoria works closely with Victoria Police and public transport operators to make your journey safer on the public transport network. Protective Service Officers patrol the train network in the evenings and their presence is supported by an array of safety features across train, tram and bus, working together to keep you safe. These features include CCTV, emergency help buttons, Safety Zones, bright lighting, Authorised Officers and Customer Service staff
Understanding your safety features will help to make your journey a safer one.
Protective Services Officers
From 6pm, you’ll find at least two PSOs at over 200 train stations in metropolitan Melbourne and major regional train stations.
PSOs monitor train services and provide a visible presence and engage with the community. They patrol train platforms, station car parks and surrounds, deal with anti-social behaviour, property damage, alcohol and transport related offences as they arise.
For more information, see Protective Services Officers.
Authorised Officers are here to help keep your public transport running smoothly and make sure everyone is paying their way. You’ll see them travel on trains, trams and buses and at stations and stops.
They’re employed by public transport operators to check tickets, provide passenger information, improve safety and help during special events and disruptions. They receive ongoing training, and are authorised by the Victorian Government.
For more information, see Authorised Officers.
Customer Service staff
Across all modes of public transport, Customer Service staff and drivers work to provide customer information and assist in helping you get to your destination safely.
Across the network, CCTV cameras operate 24 hours a day, these are located across the train, tram and bus network.
Emergency Assistance buttons
At metropolitan train stations there are emergency assistance buttons on every platform and in train carriages, in an emergency press the button for assistance. Emergency buttons are also located on trams and buses.
Yellow marked safety zones are located at some metropolitan train stations. These safety zones are well lit and are close to red emergency buttons and in the line of site of CCTV cameras.
Whether you catch a train, tram or bus, these safety features and initiatives are in place to make your journey on public transport a safer one. Safe travels.
- Train safety: Everything you need to know about safe travel on trains.
- Tram safety: Everything you need to know about safe travel on trams.
- Bus safety: Everything you need to know about safe travel on buses.
- Travelling with children: Some simple travel tips for travelling safely with children.
- Crossing safely: Safety information for passengers and drivers around train and tram rail crossings.